Groww
what are you about to do?
Website
Mobile APP
Business card
Logo
Tag line
Office space
Clothes
Keep smiling
Address, be patient, do active listening
At end of call,ask if there is anything else or if they got what they needed
Enunciate
Your background: Well Lit, no Clutter or mess
Professional backdrop is also ok
If on Phone, have a phone stand so camera doesn't shake
Treat it like a meeting
Understand the Goals of the call or ask OVer email or call start
Create a Agends if Possible, and send it out
Have a Call leader or facilitator who doesn't let People get off Track.
Prepare Talking Points if Presenting
Don't interrupt
Talk when others are talking
Zone out, Nod, but not sure what other Person is saying
Ask Other to repeat often
Ask for clarification if unsure
Jump to preconcevied Conclustion Before Speaker is finished?
allow you opinion of speaker interface with Listening?
Do you Really try to understand them?
Acknowledge other's Point
work on not getting distracted by your mind drifting
dnt anticipate the anser you assumed you were going to get
dnt interrupt
"Tell me More" or " thts interesting"
If important take notes
paraphase to make sure you fully understand
your body language shows the interest
Look at them, face them, smile dont slouch, make eye contact
Does the person look confident about what they are saying?
are they looking down or making eye contact?
Never get angry
Don't argue
Don't Push blame to other things/people
Don't Blame Them Back
Think about what was Meant